PRIVACY POLICY

Effective Date: June 1, 2026

Tri-Lingual, LLC
Cheyenne, Wyoming, United States

INTRODUCTION

Tri-Lingual, LLC ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use our websites, mobile applications, membership portals, online communities, educational programs, courses, coaching services, Conversation Partner services, and related products and services (collectively, the "Services").

By using our Services, you agree to the practices described in this Privacy Policy.

INFORMATION WE COLLECT

We may collect the following categories of information.

2.1 Personal Information You Provide

When you register, purchase products, participate in communities, schedule sessions, contact support, or otherwise interact with our Services, we may collect:

• Full name
• Email address
• Telephone number
• Mailing address
• Username and password
• Profile information
• Learning preferences
• Language proficiency information
• Community posts and comments
• Support requests
• Survey responses
• Communication preferences

2.2 Payment Information

Payments may be processed by third-party payment providers such as:

• Stripe
• PayPal
• Apple App Store
• Google Play
• Other payment processors

We do not store complete credit card information on our servers.

Payment providers may collect:

• Billing information
• Payment card information
• Transaction records
• Payment verification data

DEVICE INFORMATION

We may automatically collect information regarding your device and use of our Services, including:

• IP address
• Device type
• Device identifiers
• Browser type
• Operating system
• Mobile carrier
• App version
• Language settings
• Geographic region
• Time zone
• Diagnostic information
• Crash reports

ANALYTICS AND USAGE DATA

We may collect information regarding how you interact with our Services, including:

• Pages visited
• Features used
• Lessons completed
• Session duration
• Click activity
• Community participation
• Video engagement
• Course progress
• Referral sources

We may use analytics platforms including:

• Google Analytics
• Google Firebase
• Meta Pixel
• GoHighLevel
• Other analytics providers

COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

• Improve functionality
• Remember preferences
• Analyze traffic
• Personalize experiences
• Measure advertising performance
• Improve our Services

These technologies may include:

• Cookies
• Pixels
• Tags
• Beacons
• Local storage
• Session technologies

You may control cookies through your browser settings.

Disabling cookies may affect functionality.

HOW WE USE INFORMATION

We may use collected information to:

• Provide access to our Services
• Process transactions
• Deliver educational content
• Schedule coaching sessions
• Match users with Conversation Partners
• Provide customer support
• Improve our Services
• Personalize user experiences
• Conduct analytics
• Send service-related communications
• Send marketing communications
• Enforce our agreements
• Prevent fraud
• Comply with legal obligations

ARTIFICIAL INTELLIGENCE FEATURES

Our Services may incorporate AI-powered features including:

• Language-learning assistance
• Conversation simulations
• Pronunciation support
• Educational recommendations
• Automated support tools

Users acknowledge that:

• AI-generated content may contain inaccuracies
• AI responses are for educational purposes only
• AI systems are not guaranteed to be error-free

Information submitted to AI-powered features may be processed by third-party AI providers.

THIRD-PARTY INTEGRATIONS

Our Services may integrate with third-party providers including:

• Google
• Apple
• Meta
• Stripe
• PayPal
• GoHighLevel
• OpenAI
• Zoom
• YouTube
• Email service providers
• SMS providers
• Community platforms

These providers operate under their own privacy policies.

We are not responsible for the privacy practices of third parties.

DISCLOSURE OF INFORMATION

We may share information with:

• Service providers
• Technology vendors
• Payment processors
• Analytics providers
• Customer support providers
• Conversation Partners
• Legal authorities when required

We do not sell personal information.

DATA RETENTION

We retain personal information only as long as reasonably necessary to:

• Provide Services
• Maintain user accounts
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Improve products and services

Retention periods vary depending upon the type of information and legal requirements.

DATA SECURITY

We implement commercially reasonable security measures designed to protect personal information.

However, no security system can guarantee complete protection.

You acknowledge that no method of electronic transmission or storage is 100% secure.

ACCOUNT DELETION AND DATA DELETION REQUESTS

Users may request:

• Account deletion
• Personal information deletion
• Data export

Requests may be submitted to:

[email protected]

We may retain information where required by law or legitimate business purposes.

GDPR RIGHTS

For individuals located in the European Economic Area, United Kingdom, or Switzerland, you may have the following rights:

• Right of access
• Right of correction
• Right of deletion
• Right of restriction
• Right of portability
• Right to object
• Right to withdraw consent

Requests may be submitted to:

[email protected]

CCPA AND CPRA RIGHTS

California residents may have the following rights:

• Right to know what information is collected
• Right to know how information is used
• Right to request deletion
• Right to correct information
• Right to limit certain uses of information
• Right to non-discrimination

Tri-Lingual, LLC does not sell personal information.

California privacy requests may be submitted to:

[email protected]

CHILDREN'S PRIVACY

Our Services are not directed toward children under thirteen (13).

We do not knowingly collect information from children under thirteen.

If we become aware that such information has been collected, we will take reasonable steps to delete it.

COMMUNITY FEATURES

Our Services may include:

• Communities
• Discussion groups
• Member forums
• User-generated content

Information posted within community features may be visible to other users.

Users are responsible for the information they choose to share publicly.

MARKETING COMMUNICATIONS

We may send:

• Educational content
• Program announcements
• Marketing messages
• Promotional offers

You may unsubscribe at any time by:

• Clicking the unsubscribe link
• Contacting us at [email protected]

INTERNATIONAL DATA TRANSFERS

If you access our Services outside the United States, you understand that information may be transferred to and processed in the United States.

By using our Services, you consent to such transfers.

CHANGES TO THIS PRIVACY POLICY

We may modify this Privacy Policy at any time.

Updated versions will be posted on our website, membership portal, and mobile applications.

Continued use of our Services after changes are posted constitutes acceptance of the revised Privacy Policy.

CONTACT INFORMATION

Tri-Lingual, LLC
Cheyenne, Wyoming
United States

Email:
[email protected]

If you have questions regarding this Privacy Policy, please contact us at [email protected].