TERMS OF SERVICE

Effective Date: September 4, 2026

IMPORTANT: PLEASE READ THESE TERMS CAREFULLY. THEY AFFECT YOUR LEGAL RIGHTS AND GOVERN YOUR PURCHASE AND USE OF TRI-LINGUAL SERVICES.

Tri-Lingual, LLC
1613 Evans Avenue #530
Cheyenne, Wyoming 82001-4619
United States
[email protected]

1. ACCEPTANCE OF TERMS

These Terms of Service ("Terms") are a binding agreement between you and Tri-Lingual, LLC ("Tri-Lingual," "Company," "we," "us," or "our"). They govern your purchase of, access to, and use of our websites, mobile applications, membership portals, communities, educational programs, Sprints, courses, coaching services, Conversation Partner services, digital products, physical products, artificial-intelligence-assisted tools, and related offerings (collectively, the "Services").

By purchasing, enrolling in, accessing, or using any Service, or by affirmatively accepting these Terms, you acknowledge that you have read, understood, and agree to be bound by these Terms and all policies properly incorporated into them. If you do not agree, do not purchase, access, or use the Services.

2. ELIGIBILITY

You must be at least eighteen (18) years old to purchase, enroll in, or use the Services. By creating an account, purchasing a Service, or participating in a Tri-Lingual program, you represent and warrant that you are at least eighteen (18) years of age and legally capable of entering into this agreement.

3. DEFINITIONS

·    "Enrollment" means the student’s original purchase transaction and the contractual relationship created by that purchase.

·    "Sprint" means a time-limited Tri-Lingual learning program identified as a Sprint in the applicable offer or enrollment materials.

·    "Official Sprint Start Date" means the original date on which the student’s scheduled Sprint curriculum officially begins, as reflected in the enrollment confirmation, account, or program schedule. It is distinct from the purchase date, account-creation date, onboarding date, orientation date, or first platform login.

·    "Reset Sprint Start Date" means the date on which curriculum progression, scheduling, and applicable 90/90 participation measurement restart following an approved Clean Slate Reset. It does not replace the Official Sprint Start Date or create a new Enrollment.

·    "Conversation Partner" or "CP" means a person made available by Tri-Lingual to facilitate structured language practice. A CP is not necessarily a licensed teacher, counselor, therapist, or professional adviser.

·    "Asynchronous Activities" means required activities completed outside live sessions, including lessons, exercises, assignments, recordings, submissions, or other designated program work.

·    "Incorporated Policies" means the additional policies and program terms described in Section 4.

4. INCORPORATED POLICIES AND ORDER OF CONTROL

Certain Services are subject to additional policies, program rules, offer terms, and enrollment disclosures presented before or at purchase. As applicable, these include:

·    Refund & 90/90 Commitment Guarantee Policy;

·    Accountability & Sprint Protocol;

·    Community Guidelines;

·    Privacy Policy and applicable data disclosures;

·    Subscription and renewal terms;

·    Program-specific enrollment and checkout disclosures;

·    Add-on terms; and

·    Other policies expressly incorporated into the purchase.

These documents are incorporated into and form part of your agreement with Tri-Lingual when applicable to the Service purchased. If provisions conflict, the more specific provision governing the particular subject matter controls. The Refund & 90/90 Commitment Guarantee Policy controls monetary refunds and Guarantee eligibility. The Accountability & Sprint Protocol controls Sprint scheduling, Forgiveness Tokens, attendance procedures, Schedule Anchor Shifts, Emergency Hard Freezes, Clean Slate Resets, and related participation rules, except where the issue concerns a monetary refund or Guarantee eligibility. Mandatory applicable law controls over any inconsistent term.

5. SERVICES AND PROGRAM CHANGES

Tri-Lingual provides educational and language-learning Services, which may include online courses, mobile applications, communities, Conversation Partner sessions, coaching programs, educational content, digital downloads, physical products, and AI-assisted learning tools.

We may update, replace, modify, suspend, or discontinue a Service. Reasonable changes to technology, exercises, presentation, instructors, schedules, materials, or administration do not necessarily constitute a failure to deliver the purchased Service. If Tri-Lingual discontinues a material prepaid Service during an active paid Enrollment and does not provide the material service promised, Tri-Lingual will provide a commercially reasonable replacement, credit, refund, or other appropriate remedy, as required by the applicable agreement and law.

6. ACCOUNT REGISTRATION AND SECURITY

You agree to provide accurate and current information, maintain the confidentiality of login credentials, promptly notify us of suspected unauthorized access, and accept responsibility for activity under your account to the extent permitted by law. Accounts and program rights are personal and may not be sold, shared, transferred, or assigned without written authorization.

7. PAYMENTS, AUTHORIZATION, TAXES, AND FAILED PAYMENTS

You agree to pay the price, taxes, fees, and installments disclosed at checkout. You authorize Tri-Lingual and its payment processors to charge the payment method you provide for amounts that become due under your purchase. Payments may be processed by third parties, including Stripe, PayPal, Apple, Google, or other disclosed providers, and may also be subject to their terms.

A failed, declined, disputed, reversed, or incomplete payment may result in restricted access, suspension, or collection activity consistent with applicable law. You remain responsible for valid amounts due. Price changes do not affect a completed purchase unless you later agree to a modification or the offering expressly provides otherwise.

8. PAYMENT PLANS

Unless expressly described as a subscription, a payment plan is a method of paying a single purchase price in installments; it is not a month-to-month service and does not permit cancellation of remaining installments merely by stopping participation.

Missing sessions, changing schedules, ceasing platform use, requesting a freeze, exercising a Clean Slate Reset, or otherwise choosing not to participate does not automatically cancel, reduce, defer, forgive, or restart remaining payment obligations. Any modification must be agreed to by Tri-Lingual in writing or required by applicable law.

9. SUBSCRIPTIONS AND AUTOMATIC RENEWAL

Some Services may be offered as subscriptions. Before purchase, we will disclose the material subscription terms, including price, billing frequency, renewal terms, and cancellation method. By purchasing a subscription, you authorize recurring charges until cancellation takes effect.

You may cancel using the method stated at enrollment or in your account, subject to any legally required cancellation mechanism. Cancellation stops future renewals but does not ordinarily refund amounts already charged or amounts validly due, except as stated in the applicable refund terms or required by law. We will provide renewal notices or obtain additional consent where applicable law requires it.

10. SPRINT COMMENCEMENT

The Official Sprint Start Date remains permanently associated with the original Enrollment and does not change solely because of a Clean Slate Reset, schedule adjustment, freeze, extension, or other accommodation. A Reset Sprint Start Date controls the restarted curriculum calendar, live-attendance calculation, asynchronous-completion calculation, and applicable 90/90 Commitment Guarantee measurement period. A Reset Sprint Start Date does not create a new purchase, Enrollment, trial, cooling-off period, or ordinary refund period.

11. CONVERSATION PARTNER SERVICES AND RESERVED CAPACITY

Conversation Partners facilitate structured language practice. Enrollment provides access to Tri-Lingual’s CP network and applicable scheduling capacity; it does not guarantee any particular CP. We may rotate CPs as part of our instructional method or for scheduling, quality, availability, safety, or operational reasons.

A scheduled live session is considered made available when Tri-Lingual reserves the applicable capacity and a CP is available to conduct it, even if the student does not attend or arrives late, subject to the Accountability & Sprint Protocol and Tri-Lingual’s service-failure obligations. A session missed because of a Tri-Lingual-controlled failure will be handled under the Platform Reliability Commitment or other applicable remedy.

12. STUDENT PARTICIPATION AND PROGRAM RECORDS

Learning outcomes depend materially on the student’s effort, attendance, practice, consistency, technology, and other individual factors. You are responsible for following the applicable curriculum, participating in good faith, completing required activities, and complying with scheduling and attendance rules.

To administer Services, measure participation, evaluate Guarantee eligibility, support students, and document delivery, Tri-Lingual may maintain electronic records including session joins and departures, CP attendance, lesson progress, assignments, recordings or voice submissions, scheduling activity, Forgiveness Token activity, Anchor Shifts, Hard Freezes, Clean Slate activity, communications, support requests, payments, and relevant account activity, consistent with our Privacy Policy and applicable law.

Tri-Lingual’s electronic records constitute evidence of program activity and service delivery and will be presumed accurate absent evidence of technical error or other reliable evidence demonstrating an inconsistency. This presumption does not prevent a student from submitting contrary evidence or exercising a non-waivable right.

13. CLEAN SLATE RESET

Certain eligible Sprints may permit the student to purchase one (1) Clean Slate Reset for $150. Eligibility is not dependent upon the student’s Forgiveness Token balance. The Reset must be elected and successfully paid for by 11:59 p.m. in the student’s account-designated local time zone on Day 14 of the original Sprint, unless Tri-Lingual grants an express written exception. Timely election and successful payment control; later administrative processing does not defeat an otherwise timely Reset.

The one-Reset limitation applies to the individual student and original purchase transaction, regardless of any restart, rescheduling, freeze, extension, account change, email change, payment-method change, transfer attempt, or new program date. The right is personal, non-transferable, and may not be sold, gifted, assigned, or applied to another person, program, account, or Enrollment.

What the Reset restarts

·    The same eligible Sprint begins again at Day 1 with substantially the same curriculum, learning sequence, requirements, and educational content;

·    The existing Forgiveness Token balance is replaced with exactly three (3) tokens; unused tokens do not accumulate;

·    Live scheduling is re-established subject to available CP capacity;

·    Curriculum progression and required Asynchronous Activities restart;

·    The 90/90 live-attendance and asynchronous-completion measurement periods restart from the Reset Sprint Start Date;

·    A new Sprint completion date is calculated from the Reset Sprint Start Date; and

·    One new Schedule Anchor Shift is available for the restarted Sprint. An unused prior Anchor Shift does not stack, so the restarted Sprint has a maximum of one Anchor Shift.

What the Reset does not restart or erase

·    The original purchase date, original transaction, or original Enrollment;

·    Any ordinary cancellation, trial, cooling-off, or refund period, unless applicable law expressly requires otherwise;

·    Eligibility for another Clean Slate Reset;

·    Any remaining payment-plan obligation;

·    A previously used Emergency Hard Freeze or any Enrollment-level Hard Freeze limitation;

·    Optional add-ons or additional services unless their specific terms expressly provide otherwise;

·    Historical transaction, service-delivery, attendance, payment, communication, account, disciplinary, fraud, or program records; or

·    Terms of Service or Community Guidelines violations, account restrictions, or disciplinary actions.

Live sessions attended and Asynchronous Activities completed before the Reset Sprint Start Date do not count toward the restarted Sprint’s 90/90 calculation. Required qualifying activities must be completed again during the restarted measurement period. Likewise, prior misses, token deductions, and asynchronous non-completion do not count against the restarted calculation.

The restarted Sprint may use different CPs and may include reasonable platform, technology, exercise, presentation, material, or administrative updates. Purchase of a Reset does not itself establish Guarantee eligibility. The student must independently satisfy every applicable Guarantee requirement during the restarted Sprint. The $150 Reset fee is separate from the original price and is non-refundable once the restarted Sprint begins, except where applicable law requires otherwise. Complete Reset rules appear in the Accountability & Sprint Protocol.

14. REFUNDS AND 90/90 COMMITMENT GUARANTEE

Refund eligibility is governed by the Refund & 90/90 Commitment Guarantee Policy applicable to the purchase. Certain qualifying programs may include the Tri-Lingual 90/90 Commitment Guarantee. The Guarantee is conditional, not an unconditional refund right.

Unless the applicable offer states stricter lawful requirements, Guarantee eligibility requires at least ninety percent (90%) qualifying live-session attendance and at least ninety percent (90%) completion of required Asynchronous Activities, completion of the Sprint, good-faith participation, and timely submission of a claim within the period stated in the applicable policy. A qualifying student who satisfies all stated conditions will receive the remedy promised by the applicable Guarantee.

For an approved Clean Slate Reset, only qualifying participation during the restarted Sprint is used for the 90/90 calculation, and the Guarantee claim deadline is calculated from completion of the restarted Sprint. The Reset does not restart an ordinary refund or cancellation window. Nothing in these Terms limits any refund, billing-error, chargeback, cancellation, or other consumer right that applicable law does not permit the parties to waive.

15. EDUCATIONAL PURPOSE; NO OUTCOME GUARANTEE

Except for an express written conditional guarantee such as the 90/90 Commitment Guarantee, the Services are educational and informational and do not guarantee fluency, a particular learning level, employment, business success, academic results, or any other specific outcome. Individual results vary.

16. COMMUNITY STANDARDS AND CONDUCT

You must comply with the Community Guidelines and must not harass, threaten, discriminate against, exploit, or impersonate others; use hate speech; post unlawful, obscene, or harmful content; spam or solicit without authorization; infringe intellectual-property or privacy rights; record others without required consent; or disrupt a session or community. We may remove content and restrict or terminate participation for violations, subject to Section 25.

17. USER CONTENT, RECORDINGS, AND FEEDBACK

You retain ownership of content you submit. You grant Tri-Lingual a worldwide, non-exclusive, royalty-free license to host, reproduce, display, transmit, and otherwise use that content only as reasonably necessary to operate, improve, secure, and provide the Services, comply with law, and enforce applicable agreements. This license ends when the content is deleted from active systems, except for lawful retention, backups, dispute records, and content already shared with others as part of the Service.

We will not use a student’s name, likeness, testimonial, or identifiable recording for public advertising without any consent required by law. Feedback voluntarily provided about the Services may be used to improve the Services without compensation, provided we do not publicly identify you without required consent.

18. INTELLECTUAL PROPERTY AND LIMITED LICENSE

The Services and their content—including videos, audio, lessons, workbooks, PDFs, courses, logos, branding, applications, software, AI prompts, and educational materials—are owned by Tri-Lingual or its licensors and protected by law. Subject to these Terms and payment of applicable fees, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to access purchased content for your own non-commercial educational use during the access period stated in the offer.

You may not copy, reproduce, publish, distribute, sell, resell, sublicense, publicly display, modify, create derivative products from, or commercially exploit protected content without prior written permission, except where applicable law permits.

19. PROHIBITED ACTIVITIES

·    Share accounts or credentials;

·    Circumvent access, payment, scheduling, Reset, Guarantee, or security controls;

·    Use false identities, duplicate accounts, altered records, or deceptive means to obtain unauthorized benefits;

·    Scrape, harvest, automate access to, reverse engineer, decompile, or interfere with the Services except where law expressly permits;

·    Upload malicious code, disrupt systems, or probe security without authorization;

·    Use the Services or another participant’s information unlawfully; or

·    Misrepresent attendance, completion, identity, payment status, or eligibility.

20. MOBILE APPLICATIONS AND APP STORES

Use of a mobile application may also be subject to Apple App Store, Google Play, or other platform terms. Platform providers are not responsible for Tri-Lingual’s educational Services except to the extent their own terms or applicable law provide otherwise. Billing, cancellation, and refunds for an in-app purchase may be administered by the applicable platform.

21. ARTIFICIAL INTELLIGENCE FEATURES

Some Services may use AI-assisted features, including pronunciation, tone, feedback, or learning-support tools. AI output can be inaccurate, incomplete, or inappropriate and is not professional advice. You are responsible for evaluating output and should not rely on it for medical, legal, financial, safety-critical, or other professional decisions.

22. THIRD-PARTY SERVICES

The Services may integrate with third-party platforms, payment processors, video providers, app stores, communications tools, or content. We do not control third-party terms, privacy practices, availability, or performance. We are not responsible for third-party failures outside our reasonable control, but this provision does not excuse Tri-Lingual from delivering material Services it promised or from providing remedies required by law.

23. PRIVACY AND COMMUNICATIONS

Our collection and use of personal information are described in the Privacy Policy and applicable notices. By providing contact information, you agree to receive transactional and service-related communications. Marketing email or text-message consent, when requested, is optional and may be withdrawn using the stated method. Consent to marketing is not a condition of purchase unless expressly and lawfully stated.

24. DISCLAIMERS

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND EXCEPT FOR EXPRESS WRITTEN PROMISES IN AN APPLICABLE OFFER, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TRI-LINGUAL DISCLAIMS IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION OR THAT EVERY FEATURE WILL ALWAYS BE AVAILABLE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OF THESE LIMITATIONS MAY NOT APPLY TO YOU.

25. SUSPENSION AND TERMINATION

Tri-Lingual may suspend or terminate access for nonpayment, fraud, account sharing, harassment, threats, unlawful conduct, material breach, security risk, or conduct that harms participants, CPs, staff, or the Services. We may act without advance notice where reasonably necessary for safety, fraud prevention, security, legal compliance, or prevention of ongoing harm. When circumstances reasonably permit, we may provide notice and an opportunity to cure.

Termination caused by your material breach does not automatically create a refund or cancel valid payment obligations. If Tri-Lingual terminates an active prepaid Service for its own convenience and does not provide the material promised Service, we will provide a commercially reasonable replacement, credit, refund, or other appropriate remedy, as required by law. Termination does not eliminate accrued rights, payment obligations, ownership provisions, record-retention rights, dispute terms, or provisions that by their nature should survive.

26. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRI-LINGUAL AND ITS OWNERS, EMPLOYEES, CONTRACTORS, AFFILIATES, CONVERSATION PARTNERS, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING FROM OR RELATED TO THE SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRI-LINGUAL’S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TRI-LINGUAL FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT LAWFULLY BE LIMITED.

27. INDEMNIFICATION

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Tri-Lingual and its owners, employees, contractors, affiliates, CPs, and agents from third-party claims, damages, liabilities, and reasonable costs arising from your unlawful use of the Services, your content, your material breach of these Terms, or your violation of another person’s rights. This obligation does not apply to the extent a claim results from Tri-Lingual’s own negligence, willful misconduct, or violation of law.

28. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law principles, except to the extent the law of your state of residence or other applicable law cannot lawfully be displaced.

Before filing a lawsuit, each party agrees to send written notice describing the dispute and requested resolution and to participate in good-faith negotiations for at least thirty (30) days. If unresolved, either party may pursue the dispute in a court of competent jurisdiction located in Wyoming, unless applicable law requires or permits a different forum. Nothing in this section prevents either party from seeking emergency injunctive relief, bringing an eligible matter in small-claims court, reporting an issue to a government agency, or exercising a right that cannot lawfully be waived.

29. CHARGEBACKS, BILLING DISPUTES, AND SERVICE EVIDENCE

You agree to contact [email protected] promptly if you believe a charge is unauthorized or a promised Service was not delivered as agreed. Tri-Lingual may respond to refund requests, payment disputes, and chargebacks with records reasonably relevant to the transaction, including acceptance of terms, authorization, digital access, services scheduled or made available, attendance, CP availability, participation, curriculum activity, accommodations, payments, and communications.

Nothing in these Terms waives or limits any billing-error, chargeback, statutory, or consumer-protection right that cannot lawfully be waived.

Fraudulent disputes, falsified evidence, or deliberate misuse of a payment-dispute process may constitute a material breach, but a good-faith exercise of lawful rights does not.

30. CHANGES TO TERMS AND POLICIES

We may revise these Terms prospectively. Updated Terms will be posted through an appropriate Service or website with an updated effective date. The version presented and accepted in connection with a paid Enrollment governs that Enrollment unless the parties expressly agree otherwise or applicable law requires a different result.

Later revisions will not retroactively reduce a student’s material contractual rights, including an applicable 90/90 Commitment Guarantee, solely because the website was updated. Changes that do not materially reduce existing rights—such as clarifications, corrections, security measures, legal-compliance changes, or new optional features—may apply as reasonably necessary, subject to applicable law.

31. GENERAL TERMS

Entire Agreement. These Terms, the applicable Incorporated Policies, the offer, and checkout disclosures constitute the agreement concerning the purchased Service and supersede prior or contemporaneous statements on the same subject, except for a written agreement signed by an authorized Tri-Lingual representative.

Severability. If a provision is held unenforceable, it will be enforced to the maximum lawful extent or severed, and the remaining provisions will remain effective.

No Waiver. Failure to enforce a provision is not a waiver. Any waiver must be in writing and applies only to the stated instance.

Assignment. You may not assign these Terms or an Enrollment without written consent. Tri-Lingual may assign these Terms in connection with a merger, financing, reorganization, sale of assets, or transfer of the applicable business, subject to applicable law and continued protection of the student’s contractual rights.

Force Majeure. Neither party is liable for delay caused by events beyond reasonable control, but this does not eliminate payment refunds or other remedies required by law when material prepaid Services cannot be delivered.

Electronic Agreement. Electronic acceptance, records, notices, and signatures have the same effect as their paper equivalents to the extent permitted by law.

32. CONTACT INFORMATION

Tri-Lingual, LLC
1613 Evans Avenue #530
Cheyenne, Wyoming 82001-4619
United States
Email: [email protected]

By completing enrollment or using the Services, you acknowledge that you had the opportunity to review these Terms and the policies and disclosures incorporated into your purchase.